Frequently asked questions
Returns and Shipping
Every year, it’s estimated that a whopping 400 billion square meters of new fabrics are produced - an area equivalent to the size of California. Meanwhile, it’s estimated that 92 million tons of textile waste is generated by the fashion industry. Of this, millions of yards of gorgeous, top quality fabrics are discarded, through landfill or incineration. That’s why we are focused on rescuing and saving these textiles materials - instead of using virgin materials - to create beautiful apparel products that you’ll love.
We like to think of ourselves as sophisticated and stylish textile waste savers. Currently, we upcycle top quality, unused waste from luxury brands and manufacturers, at what we call the pre-consumer stage. We source all types of fibre types, whether it’s synthetic, biodegradable or man-made, because we want to reduce all types of waste. This type of waste is sometimes called deadstock. In the future, we want to upcycle more types of fabric ‘waste’, from textile swatches (leftover textile samples from production), sampling yardage (factory surplus waste leftover from textile sample manufacturing) to damaged textiles (perfectly good samples that remain unused for reasons such as it doesn’t match a buyer's’ previous order, for example) to unsold, brand new clothing. Oh, and we even upcycle different types of waste to use in our sampling process!
We’re lucky to call many big brands and manufacturers partners as well as friends. By collaborating with them, we provide them with waste solutions (waste management is something which many companies have difficulty with even though they run great businesses) while providing them with an innovative route for getting their quality fabrics back into the fashion loop (trust us, they don’t want to waste their fabrics either). By spending time working with fabric partners we develop an understanding of what fabrics they can’t use and can’t dispose of elsewhere, and we then swoop in to rescue them (we’d love to tell you who they are, but for now they’d like to keep their identity under wraps. We'll share them with you as soon as we can.)
Our fabrics are completely unused when we take them. In fact, they are in such good condition that we don’t even need to clean them before use.
We prefer to source fabrics from partners who have strenuously tested their own fabrics and therefore have test certificates on hand. We ‘adopt’ these test certificates, which typically include details like fabric composition, performance standards, colour fastness, dry cleaning, perspiration, water and light, as well as chemical-testing results, shrinkage and seam slip allowance. We never manufacture with banned chemicals.
No, not at the moment. Secondhand clothes and textiles, such as curtains and bedding, are off the agenda at the moment. We know there are huge amounts of secondhand clothing waste out there and we can’t wait to wrap our minds and business plan around it one day.
All of the major components, like the fabrics and shell fabrics, are upcycled. Occasionally, when it comes to a specific yarn or buttons or zipper that we need - to create the most durable and stylish outcome - we may need to source something that is new. But we only do this when it’s in the interest of making your product stronger.
We’re passionate about not competing with other textile waste buyers, often called jobbers. Instead, we ask our partners for fabrics that they really can’t get rid of. We admire the other brands out there who may be buying deadstock from jobbers. But we've chosen instead go for what the jobbers don’t want, not because there is something wrong with it, but because we want to reduce waste, and not compete to source waste. Our belief is that waste is not waste until it's wasted, and so we focus on sourcing fabrics that are one stop away from being wasted, either through landfill or incineration.
We love the fabrics as they are, so we don’t feel the need to add extra chemical processes to them by dying them. In future, we may explore dying and re-dying options, if we receive some fabric waste we think needs it.
Yes, we’re massive fans of collaboration and so we’re happy to explore brand-to-brand collaborations, in order to share best practices - and waste - into collections that will get waste into the fashion system again.
If you have textile waste located in Asia, possess recent test certificates and you’d like to partner with us, then please contact email@example.com. Sadly, we can’t work on all types of waste but we’ll do our best to see what we can do.
Our manufacturing partners are crucial to us as they make our dreams become a reality. So we take selecting them super seriously, in particular their social and environmental performance. For our inaugural collection, we are working closely with the award-winning TAL Apparel, the highly successful and sustainable manufacturers who have a long legacy of innovation, who have their head office in Hong Kong and manufacturing facilities throughout Asia. TAL holds a deep commitment to their sustainable and ethical operations.
We know because we know and trust our partners. We’ve been to their factories many times, we even sleep onsite at their dorms and eat with their workers, and we have a trustworthy relationship with them. They share their sustainability roadmap, they contaminate us with their passion for the people and the environment. So we feel more than comfortable - we feel proud - knowing that we are partnering into socially sustainable supply chains in which workers and the environment are treated respectfully.
BYT is designed in by a creative and collaborative group of designers. At the design helm of our inaugural collection are star emerging designers, Kévin Germanier and freelancer, Victor Chu, both of whom are previous winners of The EcoChic Design Award sustainable fashion design competition. We purposely scout, with our sister charity Redress, for the world’s best talent and then we create the platform for them to unleash their ideas for a better future through BYT collections. We then enlist the seasoned support of additional designers, in the shape of advisors and mentors, who add their experience into the mix. The results are the fusion of ideals, creativity, bravery and years of experience. We’re soon to invite a new designer into the fold when the winner of The EcoChic design Award 2017 is announced. (See next question.)
Principally, we identify our star designers through our sister charity, Redress, who organisers the world’s largest sustainable fashion design competition, called EcoChic Design Award. Open to designers with less than three years’ experience and with over 90 fashion university partners around the world, the competition both educates and unearths the next wave of talent, which we believe can change the world of fashion.
We really want you to fall in love with clothes, and of course with BYT! Recently, we think clothes have become a bit too throwaway and we want to ramp up how much we respect and value clothes, from all walks of fashion life. Ultimately, we aspire to having careful and consciously curated closets that you love. The more you love your clothes, the better you will care for them, the more you’ll wear them and the more inspired you will be to style them over and over. We want you to keep your clothes in the fashion loop for as long as possible, to help to reverse the trends for quick disposal of clothes. You can call us fans of SLOW fashion if you like. We think it’s simple really. We hope BYT will be part of that conscious closet, but if not, it’s ok, there are more than enough clothes out there and we don’t want to tell you to buy more. Instead, we say, care more!
Yes, we have a rental program established with our partners at Yeechoo who are based at 128 Wellington Street, Central, Hong Kong and who operate online too. (Although we don’t suggest you rent from Hong Kong if you’re shipping to anywhere in the rest of the world, and back, for a few days!). In the future, we hope to add more rental partners in more locations so that you can ‘own’ a slice of BYT and then share it back with other BYT lovers!
We are offering you a free repair service - yes free - for your BYT products. We want to make keeping BYT in active fashion service as easy as possible. This means that if there’s damage caused in the line of normal fashion duty - we’re talking odd rips and tears and missing buttons and not 10 rounds with Tyson - then just hand it back to us. You will need to pay for the shipping costs, both ways to Hong Kong and your home again. All you have to do is email us at firstname.lastname@example.org and show us the repair you need. Once we confirm, you can then post it back to us. Polite notice, we’re not offering a free alteration service, reconstruction or redesigning service!
We appreciate that one day, for some reason, you may be ready to part with BYT. If that’s the case - and you can promise that you’ve already trying styling it in many new ways and you don’t want to try to swap it with a friend - then you can send it back to us. Please email us first at email@example.com. BYT will then work closely with our sister charity, Redress to ensure that your BYT product continues to work its good magic in the secondhand market.
We are sure you’ll appreciate that BYT is a small company with a big heart and limited stock. So for now, our return policy is strict. We massively value you as our customer, and we hope we can work with you to up the pleasure and down the return pain! Whatever you send back to us - for whatever reason - must be unworn, unwashed, with all the tags still attached. Timing is also important! At this time, we have a no refund policy except under exceptional circumstances. We know that sometimes people get the equivalent of cold feet with their fashion purchases. We’re really sorry we can’t help remedy this. Instead, we really encourage you to think hard about your purchase before the final click. Please don’t rush your purchase, sleep on it.
If you want to change the size or style, that’s ok, but you will need to pay for all costs with the shipping, send it back perfect and quickly. So please remember to check the sizing chart to save us all the hassles, and please immediately send an email to firstname.lastname@example.org to let us know and return within 14 days upon receiving your garment.
With our approval, you’ll be responsible for shipping to us with a postal service of your choice. Remember, you’re liable for any lost or damaged packages so we recommend using a carrier that provides a tracking number. After we receive the product back in Hong Kong and verify the unused condition, we will process your exchange, depending on stock available).
We sincerely hope you won’t experience the disappointment of receiving a damaged BYT product because we and our manufacturers take quality control seriously. In the rare event that you receive what you think is a damaged product, please email us at email@example.com within 48 hours of receiving your order and explain what you think is wrong with the product. You’ll need to send us clear photos to show us what’s troubling you. We will review your claim and upon approval we will provide you with an exchange, depending on your preference and our stock.
Depending on where you are, your shipment will take anywhere from next day (in Hong Kong where we are located) to up to 14 days (rest of world). Currently, we don’t offer fast-tracked orders as we only offer standard shipping. But we believe good things come to those who wait!
Please email us at firstname.lastname@example.org as soon as you possibly can. Once an order ships we aren’t able to change its destination. Make sure to include your order number and the corrected address so we can get it going quickly.
After you place your order, you will receive a confirmation email letting you know we got all the information, and giving you an order number confirmation. We will then lovingly package your product and for shipping. So about 2-4 days after placing the order, we will send you a shipment notification email with the tracking information so you can keep an eye on its progress.
Typically you are not charged customs and duties upon delivery. However, if your country's customs and duties necessitate this practice of upon-delivery charging, BYT does not cover those customs and duties charges.
That is always frustrating when a package goes awry. Once your items are shipped however, we cannot be liable if it is lost or stolen. If your tracking number shows that your package has reached its destination and signed for, BYT will consider the package successfully delivered. However, if you did not receive it, you’ll need to contact the courier for more information.
Maybe you’ve heard of ‘food miles’ - the distance food takes from farm to fork? Well there are fashion miles too, and we do our best to limit them. So we agonise over our supply chains for efficiency, use the best carriers as possible, and we send our products, from waste to finished product, be land or sea by shipping, train or truck transportation as much as possible, instead of air. In the rare fashion emergency - say we need to get a sample back to our designers pronto - we may need to use air, but this doesn’t make us feel good at all.
We always strive to reduce our packaging without damaging the product. It’s a fine line to walk so sometimes we have to wrap some parts in plastic. As we’re still a new brand we’re learning and growing. Sustainable packaging costs more and when we can afford to, we’d love to provide you with this option as we grow, that’s why you supporting our sustainable operations by purchasing BYT helps us to chip away at driving improvements in the supply chain.
BYT is what we call a new code for an exciting attitude about sustainable lifestyle and fashion that aims to empower us to stand by our convictions. Just like fashion reflects our individuality, so too does BYT. So for some it means Be Yourself Today, Be Your Truth, Begin Your Tradition or Be Young Today.
We started BYT because after 10 years working in advocating for change in the fashion industry through charity Redress, we simply decided to go out there and prove that fashion can be a force for good. And we’re out there showing the industry how it’s done. To make a big change we need to help the entire industry to move more sustainably together.
BYT has its head office in the heart of Hong Kong, China where our sister charity, Redress is also based. Rubbing shoulders with the world’s biggest manufacturers, and living within five hours of half of the world’s population, many of whom are the world’s biggest fashion spenders, means that we’re poised one of the best locations to create change. next to our trusted manufacturing partners and other sustainable partners. Our PO Box is 9808, BYT Group (HK) Limited, General Post Office, 2 Connaught Place, Central, Hong Kong and we’re happy to say we hot-desk at our Partners’ offices so we can collaborate directly on their waste together when doing collaborations.
We have lots of exciting collaborations and product lines coming up, including the EcoChic Design Award 2017 winner’s upcoming collaboration. Sign up to newsletter (below) to be one of the first to know when our next product drop is ready.
BYT is a brand that was born from Redress - the charity with a mission to reduce waste in the fashion industry who is now our sister charity, who have pioneered great transformation in fashion for over a decade. We are different legal entities operating separately with two different teams. And we’re also friends - or call us sistas - with a common dream for fashion to be a force for good. BYT donates 10% of our profits to Redress, because we believe in the power of collaboration and that one tide lifts all boats.
BYT is a limited company called BYT GROUP (HK) Limited. Our corporate address is PO Box 9808, BYT Group (HK) Limited, General Post Office, 2 Connaught Place, Central, Hong Kong.